Social Competitive Intelligence - socio-technical themes and values for the networking organization

Authors

  • Lars Degerstedt Department of Media Technology, Södertörn University Author

DOI:

https://doi.org/10.37380/jisib.v5i3.135

Keywords:

community, competitive advantage, competitive intelligence, computer-supported collaborative work, enterprise 2.0, information systems, knowledge management, networking organization, social computing, social learning, social media, social networking, social organization, socio-technical systems, strategic management, wikinomics

Abstract

This article introduces the notion of social competitive intelligence, meaning competitive intelligence (CI) for the networking organization. A novel socio-technical framework called the Social CI Framework (SCIF) is presented, intended for analysis and design of social CI processes, methods and tools. By using a socio-technical perspective, both social and technical aspects are considered together in SCIF. The framework is founded on theory related to enterprise 2.0 and wikinomics, and is intended to be used to study social CI using principles such as openness, participation, sharing and co-creation. The presented results are based on a literature review and an exploratory study with interviews of CI experts from Swedish organiza- tions. SCIF explicitly distinguishes between task-oriented models and collaboration models, and models of different socio-technical perspectives. Moreover, SCIF uses  the mechanisms of  socio-technical  themes  and  a socio-technical value map that relate the theoretical and empirical characteristics with the SCIF modeling method.

 

References

Ackerman, M.S., 2000. The Intellectual Challenge of CSCW : The Gap Between Social Requirements and Technical Feasibility. Human–Computer Interaction, 15(2-3), pp.179–203.

Alexander, C. et al., 1977. A Pattern Language: Towns, Buildings, Construction, Oxford University Press.

Alter, S., 2008. Defining information systems as work systems: implications for the IS field. European Journal of Information Systems, 17(5), pp. 448–469.

Anderson, C., 2004. The Long Tail. Wired Magazine, October.

Azadegan, A., Papamichail, K.N. & Sampaio, P., 2013. Applying collaborative process design to user requirements elicitation: A case study. Computers in Industry, 64(7), pp.798–812.

Bacon, J., 2012. The Art of Community: Building the New Age of Participation 2nd Edition, O’Reilly Media.

Barney, J.B. & Hesterly, W.S., 2012. Strategic Management and Competitive Advantage, Pearson Prentice Hall.

Bose, R., 2008. Competitive intelligence process and tools for intelligence analysis. Industrial Management & Data Systems, 108(4), pp.510–528

Bradley, A.J. & McDonald, M.P., 2011. The Social Organization, Harvard Business Press.

Brandi, U. & Elkjaer, B., 2009. Organizational Learning Viewed from a Social Learning Perspective. In M. Easterby-Smith & M. A. Lyles, eds. Handbook of Organizational Learning and Knowledge Management. Wiley, pp. 23–41.

Brown, J.S. & Duguid, P., 2000. The Social Life of Information, Harvard Business School Press.

Brynjolfsson, E. & Hitt, L.M., 2000. Beyond Computation : Information. Journal of Economic Perspectives, 14(4), pp.23–48.

Carter, K.B., 2014. Actionable Intelligence: A Guide to Delivering Business Results with Big Data Fast!, Wiley.

Case, D.O. ed., 2012. Looking for information: A survey of Research and Information Seeking, Needs and Behavior 3d edition, Emerald.

Castells, M., 2010. The Rise of the Network Society 2nd edition, Wiley-Blackwell.

Chesbrough, H.W. & Appleyard, M.M., 2007. Open Innovation and Strategy. California Management Review, 50(1), pp.57–76.

Coiera, E., 2007. Putting the technical back into socio-technical systems research. International journal of medical informatics, 76 Suppl 1, pp.98–103

Cross, R. et al., 2006. Using Social Network Analysis to Improve Communities of Practice. California Management Review, 49(1), pp.32–61.

Cross, R. & Parker, A., 2004. The Hidden Power of Social Networks: Understanding How Work

Really Gets Done in Organizations, Harvard Business School Press.

Crumlish, C. & Malone, E., 2009. Designing Social Interfaces, O’Reilly Media.

Davenport, T.H., 2005. Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers, Harvard Business Review Press.

Davenport, T.H., 2014. Big data @ work: Dispelling the Myths, Uncovering the Opportunities, Harvard Business School Press.

Davenport, T. H., & Prusak, L. (2000). Working knowledge: How organizations manage what they know 2nd edition. Harvard Business Press.

Denyer, D., Parry, E. & Flowers, P., 2011. “Social”, “Open” and “Participative”? Exploring Personal Experiences and Organisational Effects of Enterprise2.0 Use. Long Range Planning, 44(5-6), pp.375–396.

Doan, A., Ramakrishnan, R. & Halevy, A.Y., 2011. Crowdsourcing systems on the World-Wide Web. Communications of the ACM, 54(4), pp.86–96.

Drucker, P.F., 1993. Post-Capitalist Society, Routledge.

Earl, M., 2001. Knowledge Management Strategies: Toward a Taxonomy. Journal of Management Information Systems, 18(1), pp.215–233.

Easterby-Smith, M. & Lyles, Marjorie, A. eds., 2011. Handbook of Organizational Learning & Knowledge Management 2nd Edition, Wiley.

Eppler, M.J., 2006. Managing Information Quality 2nd edition, Springer.

Eppler, M.J. & Mengis, J., 2003. A Framework for Information Overload Research in Organizations: Insights from Organization Science, Accounting, Marketing, MIS, and Related Disciplines. The information society, 20(5), pp 325–344.

Forlizzi, J. & Battarbee, K., 2004. Understanding Experience in Interactive Systems. In Proceedings of Design of Interactive Systems 2004 (DIS 04). pp. 261–268.

Friedman, B., Kahn JR, P.H. & Borning, A., 2008. Value Sensitive Design and Information Systems. In The Handbook of Information and Computer Ethics. John Wiley & Sons, pp. 69–101.

Gens, F., Levitas, D. & Segal, R., 2011. 2011 Consumerization of IT Study : Closing the “Consumerization Gap,” IDC IView Report.

Giles, J., 2005. Internet encyclopaedias go head to head. Nature, 438(15 December), pp.900–901.

Gray, D., 2012. The Connected Company, O’Reilly Media.

Haefliger, S. et al., 2011. Social Software and Strategy. Long Range

Planning, 44(5-6), pp.297–316.

Hagel III, J., Brown, J.S. & Davison, L., 2010. The Power of Pull: How Small Moves, Smartly made, Can Set Big Things in Motion, Basic Books.

Håkansson, C. & Nelke, M., 2015. Competitive Intelligence for Information Professionals, Elsevier.

Hamrefors, S., 1999. Spontaneous Environmental Scanning: Putting “Putting into Perspective” into Perspective. Ph D Thesis. Stockholm: Handelshögskolan.

Handzic, M., 2011. Integrated socio‐technical knowledge management model: an empirical evaluation. Journal of Knowledge Management, 15(2), pp.198–211.

Hansen, M.T., Nohria, N. & Tierney, T., 1999. What’s Your Strategy for Managing Knowledge? Harvard business review, Mars-April, pp. 1–11.

Harris, J., Ives, B. & Junglas, I., 2012. IT Consumerization: When Gadgets Turn Into Enterprise IT Tools. , September, pp.99–112.

Harrysson, M., Metayer, E. & Sarrazin, H., 2012. How “social intelligence” can guide decisions. MCKinsey Quarterly, November.

Hedin, H., Hirvensalo, I. & Vaarnas, M., 2011. The Handbook of Market Intelligence, John Wiley & Sons.

Herbert, S.A., 1978. The science of the artificial., MIT Press.

Hevner, A. & Chatterjee, S., 2010. Design Research in Information Systems: Theory and Practice, Springer.

Hevner, A.R. et al., 2004. Design science in information systems research. MIS Quarterly, 28(1), pp.75–105.

Holtzblatt, L. et al., 2013. Evaluating the Uses and Benefits of an Enterprise Social Media Platform. , I(1).

Jemielniak, D., 2014. Common Knowledge? An Ethnography of Wikipedia, Stanford University Press.

Jin, T. & Bouthillier, F., 2013. Facilitating Access to Information through Collaboration : Examination of the Role of Collaborative Technology in Competitive Intelligence. In Proceedings of the Annual Conference of CAIS.

Jones, C. et al., 2010. Net generation or Digital Natives: Is there a distinct new generation entering university? Computers & Education, 54(3), pp.722–732

Kahaner, L., 1997. Competitive Intelligence: how to gather, analyze and use information to move your business to the top, Touchstone.

Koch, M., 2008. CSCW and Enterprise 2.0 - towards an integrated perspective. Proceedings of 21th

BLED eConference eCollaboration: Overcoming Boundaries Though Multi-Channel Interaction.

Kock, N., 2004. The Psychobiological Model: Towards a New Theory of Computer-Mediated Communication Based on Darwinian Evolution. Organization Science, 15(3), pp.327–348.

Kolfschoten, G.L. et al., 2010. Collaboration “Engineerability.” Group Decision and Negotiation, 19(3), pp.301–321.

Krogerus, M. & Tschäppeler, R., 2008. The Decision book: Fifty Models for Strategic Thinking, Profile Books.

Von Krogh, G., 2012. How does social software change knowledge management? Toward a strategic research agenda. The Journal of Strategic Information Systems, 21(2), pp.154–164.

Kuutti, K., 1995. Activity Theory as a potential framework for human- computer interaction research. Context and consciousness: Activity theory and human-computer interaction, pp. 17–44.

Leonardi, P.M. & Barley, S.R., 2010. What’s Under Construction Here? Social Action, Materiality, and Power in Constructivist Studies of Technology and Organizing. The Academy of Management Annals, 4(1), pp.1–51.

Levy, M., 2009. Web 2.0 Implications on Knowledge Management. Journal of Knowledge Management, 13(1), pp.120–134.

Li, C. & Bernoff, J., 2011. Groundswell: Winning in a World Transformed by Social Technologies 2nd edition, Harvard Business Review Press.

Liebowitz, J. ed., 2012. Knowledge Management Handbook: Collaboration and Social Networking, Taylor & Francis Group.

Malone, T.W., 2004. The Future of Work: How the New Order of Business Will Shape Your Organization, Your Management Style and Your Life, Harvard Business Review Press.

Malone, T.W., Laubacher, R. & Dellarocas, C., 2010. The Collective Intelligence Genome. MIT Sloan Management Review, 51(3).

Manyika, J. et al., 2011. Big data: The Next Frontier for Innovation, Competition and Productivity, McKinesy Global Institute.

Mcafee, A.P., 2006. Enterprise 2.0: The Dawn of Emergent Collaboration.

MIT Sloan Management Review, 47(3), pp 20–28.

McAffe, A., 2009. Enterprise 2.0: New Collaborative tools for your organization’s toughest challenges, Harvard Business Press.

Mcmichael, H., 1999. An Activity Based Perspective for Information Systems Research., pp.610–621.

Mitroff, I.I. & Lindstone, H.A., 1993. The Unbounded Mind: Breaking the Chains of Traditional Business Thinking, Oxford University Press.

Murphy, C., 2005. Competitive Intelligence: Gathering, Analysing and Putting it to Work, Gower.

Nonaka, I. & Takeychi, H., 1995. The Knowledge-Creating Company, Oxford University Press.

North, K. & Kumta, G., 2014. Knowledge Management: Value Creation Through Organizational Learning, Cham: Springer International Publishing.

Nutt, P.C. & Wilson, D.C., 2010. Handbook of Decision Making, John Wiley & Sons.

Palfrey, J. & Gasser, U., 2008. Born Digital: Understanding the First Generation of Digital Natives, Basic Books.

Pawlowski, J.M. et al., 2014. Social Knowledge Environments. Business & Information Systems Engineering, 6(2), pp.81–88.

Pellissier, R. & Nenzhelele, T.E., 2013. Towards a universal competitive intelligence process model. SA Journal of Information Management, 15(2), pp.1–7.

Pink, D.H., 2009. Drive: the surprising truth about what motivates us. Penguin.

Porter, M.E., 1980. Competitive strategy: Techniques for Analyzing Industries and Competitors, The Free Press.

Porter, M.E., 2008. The Five Competitive Forces That Shape Strategy. Harvard Business Review, (January).

Preece, J., 2000. Online Communities: Designing Usability, Supporting Sociability, John Wiley & Sons.

Razmerita, L., Kirchner, K. & Nabeth, T., 2014. Social Media in Organizations: Leveraging Personal and Collective Knowledge Processes. Journal of Organizational Computing and Electronic Commerce, 24(1), pp.74–93

Roblek, V. et al., 2013. The impact of social media to value added in knowledge‐based industries. Kybernetes, 42(4), pp.554–568.

Saldanha, T.J. V & Krishnan, M.S., 2012. Organizational Adoption of Web 2.0 Technologies : An Empirical Analysis. Journal of Organizational Computing and Electronic Commerce, 22(4).

Sharp, S., 2009. Competitive Intelligence Advantage, John Wiley & Sons.

Shirky, C., 2008. It’s not information overload. It's filter failure.

Siegel, D., 2009. Pull: The Power of the Semantic Web to Transform Your Business, Portfolio.

Tapscott, D., 2009. Grown up digital: how the net generation is changing our world, McGraw-Hill.

Tapscott, D., 1995. The Digital Economy: Promise and Peril in the Age of Networked Intelligence, McGraw-Hill.

Tapscott, D. & Williams, A.D., 2008. Wikinomics: How Mass Collaboration Changes Everything Expanded e., Portfolio.

Traudt, E. & Vancil, R., 2011. Becoming a Social Business : The IBM Story, IDC Information and Data Report.

Turban, E., Bolloju, N. & Liang, T.-P., 2011. Enterprise Social Networking: Opportunities, Adoption, and Risk Mitigation. Journal of Organizational

Computing and Electronic Commerce, 21(3), pp.202–220.

Vargo, S.L. & Lusch, R.F., 2004. Evolving to a New Dominant Logic for Marketing. Journal of Marketing, 68(January), pp.1–17.

Vargo, S.L. & Lusch, R.F., 2008. Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36(1), pp.1–10.

V

uori, V., 2011. Social Media Changing the Competitive Intelligence Process : Elicitation of Employees ’ Competitive Knowledge. Ph D Thesis. Tampere University of Technology.

Wenger, E., 2000. Communities of Practice and Social Learning Systems. Organization, 7(2), pp.225–246.

Wenger, E.C., 1998. Communities of Practice: Learning, Meaning and Identity, Cambridge University Press.

Wenger, E.C. & Snyder, W.M., 2000. Communities of Practice: The Organizational Frontier.. Harvard business review, 78(1), pp. 139–146.

Whelan, E., Golden, W. & Donnellan, B., 2013. Digitising the R&D social network: revisiting the technological gatekeeper. Information Systems Journal, 23(3), pp.197–218.

Whitworth, B., 2009. The Social Requirements of Technical Systems. In Handbook of Research on Socio-Technical Design and Social Networking Systems. Information Science Publishing.

Wirtz, B.W., Schilke, O. & Ullrich, S., 2010. Strategic Development of

Business Models: Implications of the Web 2.0 for Creating Value on the Internet. Long Range Planning, 43(2-3), pp.272–290.

Wodtke, C. & Govella, A., 2009. Information Architecture: Blueprints for the Web 2nd ed., New Riders.

Downloads

Published

2016-01-29

How to Cite

Degerstedt, L. (2016). Social Competitive Intelligence - socio-technical themes and values for the networking organization. Journal of Intelligence Studies in Business, 5(3), 5-34. https://doi.org/10.37380/jisib.v5i3.135