Aziza, Amine, Mourad Oubrich, and Klaus Solberg Søilen. “The Impact of CRM on QoE : An Exploratory Study from Mobile Phone Industry in Morocco”. Journal of Intelligence Studies in Business 5, no. 2 (October 20, 2015): 22–35. Accessed December 23, 2024. https://journal.lu.lv/JISIB/article/view/2204.