Šperková, Lucie, Petr Škola, and Tomáš Bruckner. “Evaluation of E-Word-of-Mouth through Business Intelligence Processes in Banking Domain”.
Journal of Intelligence Studies in Business 5, no. 2 (October 20, 2015): 36–47. Accessed April 4, 2025.
https://journal.lu.lv/JISIB/article/view/2203.