SPERKOVA, Lucie. Integration of textual VoC into a CX data model for business intelligence use in B2C. Journal of Intelligence Studies in Business, [S. l.], v. 9, n. 3, p. 39–55, 2020. DOI: 10.37380/jisib.v9i3.514. Disponível em: https://journal.lu.lv/JISIB/article/view/2278.. Acesso em: 9 apr. 2025.