ŠPERKOVÁ, Lucie; ŠKOLA, Petr; BRUCKNER, Tomáš. Evaluation of e-Word-of-Mouth through Business Intelligence processes in banking domain. Journal of Intelligence Studies in Business, [S. l.], v. 5, n. 2, p. 36–47, 2015. DOI: 10.37380/jisib.v5i2.129. Disponível em: https://journal.lu.lv/JISIB/article/view/2203.. Acesso em: 6 apr. 2025.